358678 Rahul Agarwal Yes Yes Neocase Administrator Noida Job Summary

We are seeking a detail-oriented and technically skilled Neocase Administrator to join the Global HR Operations team. The role is responsible for the effective configuration, management, and optimization of the Neocase HR case management system, ensuring seamless HR service delivery and improved user experience. The role will collaborate with HR, IT, and business stakeholders to support system enhancements, resolve issues, and drive continuous improvements.

Key Responsibilities
System Administration & Configuration
Manage day-to-day administration of the Neocase HR system, including user access, roles, permissions, and security
Configure workflows, forms, templates, and case categories based on business requirements
Maintain and update knowledge base content within the system
System Support & Issue Resolution
Act as the primary point of contact for Neocase system issues
Troubleshoot and resolve incidents in coordination with IT and support teams
Escalate complex technical issues to relevant stakeholders or vendors
Monitor system performance and proactively address issues
Enhancements & Continuous Improvement
Gather user feedback and identify opportunities for system enhancements
Test, implement,



and document new features and system upgrades
Collaborate with HR and IT teams to improve processes and functionality
Maintain system documentation, training materials, and user guides
Reporting & Analytics
Develop and maintain dashboards and reports (case volume, resolution time, etc.)
Provide insights and reports to HR leadership for decision-making
Compliance & Data Security
Ensure compliance with data privacy, security, and organizational policies
Support audits and maintain data integrity and system security
Required Skills & Qualifications
Strong experience in Neocase or similar case management systems
Knowledge of HR processes and HR service delivery
Experience in system administration, workflow configuration, and user management
Strong troubleshooting and analytical skills
Experience in reporting and dashboard creation
Positive understanding of data privacy, compliance, and security standards
Excellent communication and stakeholder management skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Neocase Administrator (Noida)
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