We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in customer service, with excellent communication and leadership skills.

Roles and Responsibility

- Manage and oversee the implementation of short-term activities within the team.
- Provide technical and non-technical customer support via phone, online chat, or text.
- Act as a liaison between customers, production, and distribution departments related to specific customer orders.
- Analyze and resolve customer issues typically performed in an office setting.
- Supervise less experienced professionals, providing professional expertise and taking responsibility for the end-product.




- Ensure operational excellence by focusing on process improvements and employee development.

Job Requirements

- Comprehensive knowledge of CRM/IT Enabled Services/BPO industry practices and processes.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience in managing teams and leading cross-functional projects.
- Familiarity with customer service management tools and technologies.
- A Bachelor's degree is required.

📌 Team Leader- Operations (Noida)
🏢 TP
📍 Noida