Hello Dear Candidate,

Greetings for the day

Please find the Company Profile and Job Description mentioned below.

TELUS Digital, formally known as Telus International. Telus Corporation is a parent company which is one of largest telecommunications/telecom company in Canada. We hold the largest market share in Canada & USA and we have a global presence around the world. Like in India we have Jio, airtel and vodafone etc. In India , we have offices in Noida, Gurugram, Bengaluru, Mumbai and Ahmedabad.

We have 4 different verticals broadly categories as

Digital Solutions

Customer Experience

Healthcare

Artificial Intelligence

Note:

- This role requires candidates to work in a 24x7 shift workplace.
- The work schedule follows a 4-day workweek with 3 days off.
- Each shift is 12 hours, including 1 hour and 30 minutes of break time.
- Initially, this is a remote opportunity.
- Shift allowance will be applicable only for employees working evening and night shifts.

IP Network Assurance Team Member

Job Description & Responsibilities:

- Perform detailed trouble analysis (remote testing, fault isolation, and resolution) for IP network elements using logs, alarms, operational metrics and tools

- Perform break fix activities due to network failures. (due to any of the following: hardware, software, and firmware upgrades, network element commissioning, and product change upgrades).

- Conduct preventive maintenance routines on IP network elements to maintain and improve network reliability.

- Implement service and network element changes as directed to ensure the smooth functioning of the network.

- Knowledge of core / distribution / access concepts and their troubleshooting and break/fix (includes NAT, GPON / DSLAMs, routing, hardware troubleshooting).

- Work with vendors for issues

Communications

- Work closely with team members to resolve network issues efficiently and effectively.





- Coordinate with on-site technicians who require assistance or are providing hands and feet support for IP network assurance tasks.

- Engage with stakeholders and team members to discuss network issues, troubleshoot details, and confirm resolutions.

- Provide regular updates on issue progress, next steps, and any roadblocks.

Administration

- Maintain accurate documentation of all maintenance routines, changes, and incidents related to IP network assurance.

- Update corporate systems with real-time status updates, logs, and detailed information about ongoing issues and resolutions.

- Submit time and expense reports promptly.

Results or Outcomes:

- Work is completed within time constraints to meet defined quality standards, ensuring overall network reliability and customer satisfaction.

- Maintain clear communication standards with stakeholders through appropriate channels (phone, email, chat).

1) Future-Ready Skills: A strong emphasis on AIOps, telemetry, and network automation (e.g., Python, Ansible).

2) Proactive Mindset: A focus on continuous process improvement, root cause analysis, and reducing MTTR rather than just closing tickets.

3) Modern Tooling: Clear expectations around using enterprise-grade ticketing (ServiceNow) and automated event correlation systems.

Qualifications:

Education and Certifications

- Degree in Telecommunications, Computer Science, Electronics, or a related field (equivalent combination of education and experience is acceptable).

- Industry Certifications (nice to have): (more imp than Bachelors)





- Juniper Networks Certified Associate/Professional (JNCIA/JNCIP)
- Nokia Certification
- Cisco Certified Network Associate (CCNA) (Optional)
- Cisco Certified Network Professional (CCNP) (Optional)
- CompTIA Network+ (Optional)
- ITIL Foundation certification (Optional)

Technical Skills

- Strong understanding of IP network protocols such as OSPF, BGP, ISIS, segment routing, etc.

- Proven ability to isolate and resolve issues in LAN, MAN, and WAN environments.

- Familiarity with command-line interface (CLI) and GUI tools from vendors such as Juniper, Nokia etc

- Expertise in working with automated provisioning, network telemetry, circuit documentation, ticketing, and testing/dispatch systems.

- Able to understand IP networks using existing documentation and understanding of the system.

- Able to perform IP Surveillance activities without any assistance

Problem Solving and Decision Making

- Strong troubleshooting skills, with the ability to quickly identify problems and implement effective solutions.

- Self-motivated and capable of working independently with minimal supervision.

- Committed to continuous learning, including completing certifications and passing relevant exams.

Other Requirements

- Ability to follow and adhere to published work plans, processes, and procedures.

- Normal color vision to work with color-coded diagrams and tools.

- Willingness and ability to work in a shift-based environment, including evenings, weekends, and holidays.

- Excellent verbal and written communication skills, with fluency in English (French is an asset).

- Strong interpersonal skills to handle both positive and challenging customer interactions.

- Ability to work effectively in a fast-paced, collaborative team environment.

- Maintain performance under time constraints and in rapidly changing situations.

Security Requirements

- Must meet applicable security clearance requirements

📌 Sr. Network Analyst(Noc)_ Noida
🏢 Morneau Shepell
📍 Noida