Job Title: Windows Infrastructure Tower Lead

Location: Noida, India
Work Model: 100% Work from Office (No Remote / Hybrid option)
Experience: 12+ years
Employment Type: Full-time

Role Summary

Responsible for the administration, support, optimization, and troubleshooting of the NetSkope Security Service Edge (SSE) platform including Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), Data Loss Prevention (DLP), and Netskope Private Access (NPA). The role provides L3 technical expertise, drives major incident resolution, performs policy governance, and works with vendors/OEMs for complex issues.

Key Responsibilities

1. Netskope Administration

- Manage NetSkope tenant administration.
- Configure and maintain SWG, CASB, DLP, and NPA solutions.
- Manage user/group integrations with Active Directory.
- Review platform health and service availability.
- Maintain global security policies and exceptions.

2. Policy Management

- Create, modify, and optimize:
- URL Filtering Policies
- Application Control Policies
- DLP Policies
- CASB Policies
- SSL Decryption Policies
- Real-time Protection Policies

- Implement business-approved access controls.
- Perform policy tuning and false-positive reduction.

3. Netskope NPA (ZTNA) Support

- Configure and maintain NPA Publishers.
- Troubleshoot NPA connectivity issues.
- Manage Private Applications.
- Verify Publisher health and tunnel status.
- Coordinate with server, AD, and network teams for application onboarding.

4. Secure Web Gateway (SWG)

- Manage web filtering categories.
- Troubleshoot proxy and web access issues.
- Configure Forward-to-Proxy integrations.
- Support POP redirection and geo-routing requirements.
- Investigate internet access and SaaS access issues5. Incident & Problem Management
- Lead P1/P2 incident troubleshooting.




- Analyze logs and traffic flows.
- Identify root causes and provide corrective actions.
- Coordinate OEM/vendor escalations.
- Drive RCA and preventive actions

6. Monitoring & Reporting

- Perform daily health checks.
- Review security alerts and incidents.
- Create operational dashboards and reports.
- Capacity monitoring and license utilization review.

7. Change & Release Management

- Plan and implement platform upgrades.
- Execute approved changes through RFC process.
- Validate production changes and rollback plans.
- Maintain implementation documentation.

8. OEM / Vendor Management

- Engage Netskope TAC for critical incidents.
- Coordinate troubleshooting sessions.
- Track vendor cases to resolution.
- Review best practices and product advisories.

Technical Skills Required

Netskope Technologies

- Netskope SWG
- Netskope CASB
- Netskope DLP
- Netskope NPA (Zero Trust Access)
- Netskope Client
- Netskope Steering Configuration
- Netskope Publisher Architecture.

Security Technologies

- SSE/SASE
- Zero Trust Architecture (ZTNA)
- Proxy Technologies
- Web Security
- Cloud Security
- Data Loss Prevention
- SSL Inspection

Infrastructure Knowledge

- Active Directory
- Azure AD / Entra ID
- DNS
- DHCP
- TCP/IP
- VPN Technologies
- Load Balancing
- Proxy Servers
- Firewall Technologies (Palo Alto preferred)

Experience

- 12+ years of relevant IT experience with a strong focus on Proxy solutions, especially Netskope.
- Demonstrated experience supporting India domestic enterprise clients.
- Prior experience in managed services or enterprise IT environments is preferred.

Qualifications

- Bachelor of Engineering (BE) or equivalent technical qualification.
- Relevant industry certifications (Microsoft, ITIL, Security, Automation, etc.) preferred.
- Solid written and verbal communication skills.

📌 Windows Infrastructure Tower Lead (Noida)
🏢 Akana Services
📍 Noida