Key Responsibilities

Business Development & Customer Management

- Develop and acquire recent domestic and export business opportunities in line with the organization's growth strategy.
- Develop and leverage relationships with brands, buying houses, sourcing offices and key retail customers to generate profitable and sustainable business.
- Manage and grow key customer accounts by identifying new business opportunities and expanding existing partnerships.
- Independently source and manage profitable domestic and export business with an annual portfolio of approximately Rs. 5060 Crores.
- Drive customer satisfaction, repeat business, and long-term account growth.

Commercial Management

- Lead commercial negotiations with customers on pricing, product costing, margins, payment terms, and profitability.
- Responsibility for payment terms, credit exposure and commercial risk management.
- Ensure commercial viability of all orders while meeting customer expectations.
- Monitor order profitability and recommend cost optimization initiatives without compromising quality and delivery.

Merchandising & Order Management

- Manage the complete order execution cycle from order confirmation to final shipment.
- Coordinate with buyers for order updates, approvals, sampling, production planning, and delivery schedules.
- Prepare and monitor Time & Action (T&A;) calendars to ensure timely execution.
- Ensure customer requirements are effectively communicated and implemented across all internal teams.

Product Development

- Coordinate proto, fit, PP, size-set, and shipment sample development.
- Work closely with design,



sourcing, and product development teams to meet customer expectations.
- Ensure timely sample approvals and product commercialization.

Production Planning & Capacity Management

- Customer delivery commitments should be finalized in consultation with Central Planning and Manufacturing.
- Monitor production status and proactively resolve bottlenecks to achieve on-time delivery.
- Ensure smooth coordination across cutting, sewing, finishing, packing, and logistics functions.

Vendor & Supply Chain Management

- Coordinate with fabric, trims, and accessory suppliers to ensure timely availability of materials.
- Develop strong vendor relationships to improve quality, delivery, and commercial performance.
- Monitor material consumption, wastage, and supply risks.

Quality, Delivery & Customer Satisfaction

- Ensure products comply with buyer quality standards and compliance requirements.
- Coordinate with QA/QC teams to achieve first-pass quality approvals.
- Drive continuous improvement in delivery performance and customer satisfaction.

Risk Management

- Identify commercial, sourcing, production, and delivery risks at every stage of the order lifecycle.




- Develop mitigation plans and coordinate with internal stakeholders to minimize business impact.

Team Leadership

- Mentoring and developing the merchandising team.
- Allocate responsibilities, review performance, and ensure effective cross-functional collaboration.
- Foster a high-performance and customer-centric merchandising team.

Key Skills

- Strong knowledge of garment manufacturing and merchandising.
- Business development and key account management.
- Buyer relationship management and customer acquisition.
- Commercial negotiation, costing, margin, and profitability management.
- Production planning, capacity planning, and order execution.
- Vendor management and supply chain coordination.
- Excellent communication, leadership, and stakeholder management.
- Strong analytical, problem-solving, and decision-making skills.
- Proficiency in MS Excel and ERP/PLM systems.

Experience

- 8- 12 years of experience in merchandising within the garment manufacturing/export industry.
- Minimum 4- 5 years of experience in a leadership role managing key customer accounts, business development, and merchandising operations.
- Strong industry network with brands, buying houses, sourcing offices, and retail customers, with a proven track record of generating profitable business.
- Proven experience in independently handling domestic and international buyers, brands, buying houses, and sourcing offices.
- Strong experience in commercial negotiations, pricing, margin management, capacity planning, and profitability management.

📌 Deputy Manager- Merchandising (Noida)
🏢 3Fate Technologies
📍 Noida