- 6+ years of experience in Cisco CUCM, UCCE/PCCE, and Verint.
- Minimum 2 end-to-end UCCE implementation projects.
- Strong troubleshooting skills in CUCM, CUIC, CVP, and UCCE/PCCE.
- Hands-on experience with SIP, VoIP, QoS, CTI integrations, and APIs.
- Good knowledge of SQL, Windows Server, Linux, and UCCE database.
- Experience with ICM Script Editor and Outbound Dialer.
- Expertise in Verint/Calabrio call recording.
- Familiar with ITIL, Incident & Change Management.
- Positive communication and team mentoring experience.
Preferred Skills
- CCNP Collaboration or Cisco UCCE Certification.
- Experience with Genesys, Avaya, or Cloud Contact Center.
- Knowledge of JavaScript, Python, or PowerShell.
Work Mode : Business hours, with on-call/escalation availability to support a 24x7 contact center environment
📌 Cisco UCCE & Verint Support Engineer (Noida)
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📍 Noida
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