- Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions or alternatives when necessary.
- Process transactions accurately and efficiently while maintaining high levels of productivity targets.
- Escalate complex issues to senior team members or supervisors when required.
Job Requirements :
- 1-4 years of experience in an international voice process environment (blended process).
- Solid communication skills for handling inbound/outbound calls effectively.
- Ability to work on US voice processes (English language proficiency) is essential.
📌 Customer Care Executive (Noida)
🏢 R Systems International
📍 Noida
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