Required Skills & Competencies

- Robust analytical mindset with excellent attention to detail.
- Sound understanding of KYC principles, document verification, identity validation, and fraud prevention.
- Ability to investigate discrepancies and make accurate verification decisions based on available evidence.
- Experience handling high-volume operational queues while maintaining SLA, productivity, and quality standards.
- Proficiency in Microsoft Excel, reporting tools, and operational data analysis.
- Ability to interpret operational metrics and perform trend analysis to drive continuous improvements.
- Excellent written and verbal communication skills for customer interactions and cross-functional stakeholder management.
- Strong problem-solving, decision-making, and prioritization abilities.
- Ability to work independently in a fast-paced, target-driven operational environment.
- Comfortable working in rotational shifts.





Good to Have

- Experience in KYC Operations, Compliance Operations, Customer Verification, Trust & Safety, Risk Operations, or Business Policy Enforcement.
- Exposure to document verification tools, DigiLocker, government verification databases, or third-party KYC platforms.
- Experience working with online marketplaces, recruitment platforms, SaaS businesses, or digital onboarding processes.
- Knowledge of workflow automation, process improvement methodologies, or Lean operations.

Qualification

- Graduate in any discipline (Business Administration, Commerce, Operations, or Management preferred).
- Relevant certifications in KYC, AML, Compliance, or Risk Management will be an added advantage.

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