Customer Support Executive (Noida)

Customer Support Executive (Noida)

06 Aug
|
CIEL HR
|
Noida

06 Aug

CIEL HR

Noida

Key Responsibilities

- Handle inbound calls from customers and retailers to resolve queries related to

BytePes EMI schemes, upgrade offers, payment process, and app functionality.

- follow up with potential customers or inactive retailers and assist

them through the transaction, onboarding and activation journey.

- Assist retailers in document verification and registration, coordinating with Business

Development Executives (BDEs) to resolve any gaps.

- Maintain and update customer records, onboarding status, and call outcomes

accurately in CRM systems.

- Address escalations raised by field teams or customers and ensure timely resolution

with proper documentation.

- Clearly explain BytePe’s EMI offers and product features, and convince customers
- Share daily or weekly reports highlighting call volumes, resolution status, escalations,

and customer feedback with the Program Manager and Retail Head.

📌 Customer Support Executive (Noida)
🏢 CIEL HR
📍 Noida

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