Job Title: Customer Experience & Shopify Executive

Key Responsibilities

1. Handle customer queries via WhatsApp, Instagram DM, Email, and Calls.

2. Manage Returns, Exchanges, Refunds, and Store Credits.

3. Handle RTO & NDR cases by coordinating with customers and logistics partners.

4. Call customers to introduce new arrivals, collections, and offers.

5. Create and manage product listings on Shopify.

6. Sequence products and collections to improve the shopping experience.

7. Coordinate with warehouse and internal teams for smooth order resolution.

8. Maintain accurate records and daily reports for customer support and operations.

Requirements -

1. 2-4 years of experience in Customer Support or E-commerce Operations.

2. Hands-on experience with Shopify.

3. Positive understanding of Returns, Refunds, RTO, NDR, and Store Credit processes.

4. Excellent communication and customer handling skills.

5. Proficient in Excel/Google Sheets.

6. Experience in a D2C fashion brand is preferred.Role & responsibilities

📌 E-Commerce Executive(Shopify) (Noida)
🏢 Astrid Fashions
📍 Noida