Job Description Customer Support Executive (Chat Process)
- Job Location: Noida, Sector 144
- Role: Customer Support Executive Chat Process
- Industry: BPO / Customer Service
Key Responsibilities:
- Handle customer queries through chat in a professional and timely manner.
- Provide accurate information and resolve customer concerns related to utility services.
- Deliver excellent customer service while maintaining quality standards.
- Document customer interactions and update records accurately.
- Meet productivity, quality, and customer satisfaction targets.
Eligibility Criteria:
- Minimum 1 year of experience in a chat support process.
- Excellent written English communication skills.
- Strong problem-solving and customer-handling abilities.
- Willingness to work in rotational shifts for a UK process.