Hi ,

As discussed sharing JD for "Senior Service Desk Associate

Role Overview

The Service Desk SeniorAssociate advises and assists users over the
phone/chat/email in solving problems related to hardware, software,
networks, and peripherals using available technology and internal processes
& procedures. Screens, diagnoses, research, and resolves user issues.
Documents service requests and dispatches orders to support groups for
problem resolution. Advises users on the interpretation of Information
Technology (IT) policies, capabilities, limitations, etc. Provides quick
response to ensure maximum uptime of all users.

Role Responsibilities

Manages customer interactions & records reported issues in the ITSM

Identifies issues, apply fixes and investigate root causes using internal
instructions.

Provides technical guidance in activities associated with identifying,
prioritizing, and resolving problems by telephone and e-mail

Screens, refers and diagnoses internal inquiries and work requests relating




to PC maintenance

Participates in a supportive role by acting as a liaison between customers
and departments within the organization, to ensure that all on-line system
problems are resolved in an accurate and timely manner

Key Skills

Ideally University education, preferably technical degree, or Microsoft
certifications

Experience of providing Hybrid (Office and Remote) IT support is an
advantage

Ability to analyze and solve problems by investigating potential solutions
using troubleshooting skills

Excellent communication and customer service skills

Fluency in English language

Flexibility to work shifts if required"
24*7 Shift
One side Cab
only 30% hike will get +Bonus +Night Shift
Work from Office
10 hours Shifts

Immediate Joiner

Cell: +91 (phone hidden)

E-mail: [email protected]

📌 International Technical support || NOIDA
🏢 NLB Services
📍 Noida