SAP Customer Service / Service Management: SeniorThe Opportunity

As an SAP Customer Service / Service Management Senior Consultant, you will be part of a high-performing team delivering SAP S/4HANA Service Management solutions to global clients. You will play a key role in transforming service operations by leveraging digital technologies, improving customer experience, and enabling productive service delivery. This is an opportunity to work on end-to-end implementations, collaborate with cross-functional teams, and contribute to large-scale transformation programs.

Your Key Responsibilities

- Lead and deliver SAP S/4HANA Service Management implementations, rollouts, and enhancements
- Gather, analyse and translate business requirements into functional and technical solutions
- Configure and support Service Management processes including Service Orders, Contracts, Billing, Warranty, and Repairs
- Drive integration with SAP modules such as SD, MM, PM, PS, PP, QM, and FICO
- Participate in Fit-Gap analysis, testing cycles (SIT/UAT), cutover, and hyper care support
- Collaborate with clients and stakeholders to define end-to-end service processes
- Conduct workshops, training sessions, and support user adoption
- Ensure quality deliverables including functional specifications, PDD, BPP, and test documentation
- Support data migration activities (master and transactional data)
- Identify improvement opportunities and contribute to continuous innovation initiatives





Skills and attributes for success
- Strong functional expertise in SAP CS / S/4HANA Service Management
- Bachelors degree (or equivalent experience) Preferably Engineering
- Minimum two E2E Implementation Project along with experience in Support / Roll out / Upgrade Projects
- 4-9 Yrs. of SAP CS / Service Management experience
- Hands-on experience in Service Order Management, Warranty Management, In-house repair and Service Contracts
- Experience in Service In-House Repair & Advanced Return Management
- Familiarity with S/4HANA Fiori apps for Service Management
- Configuration expertise in DIP Profile.
- CATS integration experience
- Good understanding of integration across SAP modules and third-party systems (e.g., Salesforce)
- S/4HANA implementation with exposure to Fit-Gap Analysis, Data Migration (Master & Transactional Data), Testing & Cutover, Hypercare Support
- Integration knowledge with PM, SD, PS, PP, MM, QM and FICO modules
- Understanding of Master Data Migration for service materials, customers, equipment, and technical objects
- Exposure to SLA & Service Contract Handling, Warranty Processing, and Billing Integration
- Strong analytical and problem-solving skills
- Ability to manage stakeholders and communicate effectively across all levels
- Experience in handling multiple priorities in a fast-paced environment
- Proactive attitude with a focus on quality and delivering client value

📌 SAP CS Consultant (Noida)
🏢 EY
📍 Noida