- Coordinate with international distributors, agents, and customers via email, phone, and virtual meetings
- Generate sales enquiries, quotations, and proforma invoices
- Follow up on leads, samples, price approvals, and order confirmations
- Maintain customer database and sales records
- Support export sales team in achieving monthly and annual targets
- Export Documentation & Logistics
- Prepare and manage export documents, including:
- Proforma Invoice
- Commercial Invoice
- Packing List
- Certificate of Origin
- COA (if applicable)
- Shipping Bill & BL/AWB coordination
- Coordinate with freight forwarders, CHA, and logistics partners
- Track shipments and update customers on dispatch and delivery status
- Ensure compliance with DGFT, GST, customs, and international trade regulations
- MIS & Coordination
- Prepare sales MIS reports as required by management
- Coordinate with production, QA/QC, finance, and dispatch teams
- Support export payment follow-ups (LC, advance payments, credit terms)