Job Role: Response Centre Associate / Service Desk Associate
Job location: Noida
Transportation: Both-side cab facility provided
Job Description:-
- The Response Centre Associate (RCT) facilitates successful completion of Service Calls/Tickets.
- The RCT opens current service calls, verifies entitlement, dispatches field resources, monitors alarms, and updates the ticketing system.
- Escalates calls, and performs the role of communication hub between TERiX, the customer, sub-contractors, and management.
- RCT serves as customer advocate to ensure the service event is managed within the terms of the Service Level Agreement (SLA) and that the customers service experience is second to none.
- The role includes more of Project Management tasks on ticketing and scheduling of Engineers to Large Corporate Customers Globally.
Qualifications:- Any graduate - BA./BCA/B.COM or equivalent
Eligibility Criteria:
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Excellent e-mail Writing Skills
Availability & Requirements:-
- A candidate must be available to work in rotational shifts.
- TERiX Computer Service offers 5 Days in a week working culture.
- Manage service tickets, coordinate engineer dispatch, monitor SLA compliance, update ticketing system, escalate critical issues, and ensure seamless communication with customers and internal teams.
Preferred candidate profile:-
0-4 years in IT Service Desk/Helpdesk or Service Coordination, experience with ticketing tools, excellent communication, coordination, and customer handling skills.