We are hiring a #Technical_Support_Specialist with SQL (write queries) proficiency.
Only immediate joiners can apply.

:-

2-3 years in a call centre (BPO) Experience. (MUST)
Working knowledge of SQL (1-2 years - writing queries (MUST))
A bachelor's degree a plus
Excellent verbal, written and interpersonal communication skills
Outstanding client service skills and dedication to providing exceptional client care
Perception of client support impact on basic business metrics
Ability to effectively deal with senior levels at both the client level and within cross-functional teams
Ability to multitask and successfully operate in a fast-paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, basic Excel)
Familiarity with CRM systems and practices a plus
Client orientation and ability to adapt/respond to different types of characters

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Manage various client interactions simultaneously, including Jira tickets, phone calls, chats, and emails, ensuring proper follow-up for resolution.
Swiftly identify and evaluate customers needs to determine the best approach to appropriately solving the inquiry satisfactorily.
Offer accurate, valid,



and comprehensive information utilizing suitable methods and tools.
Cultivate and maintain relationships with clients, keeping detailed knowledge of applications and internal processes or procedures.
Initiate triage and participate in troubleshooting discussions and investigations to assist in resolving client-reported issues or questions.
Respond to inquiries related to configuration and operations by testing and reviewing available client documentation.
Coordinate internally to support clients during incidents, problem resolution, and long-term remediation plans, initiating triage participation for critical incidents.
Professionally interface with clients and internal departments to report and resolve client-raised issues.
Track client inquiries using an online case tracking system.
Answer escalated calls from the P1 (priority 1 issue) line

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5 days working | Work from Office Only | Rotational shifts
Location: Noida Sector 60
Salary: up to 12 lakh per annum
No cab facility would be given from the company.

,
Akanksha Sharma
Phone: +91 95608 83080
Email: [email protected]
Web: www.iEnergizer.com

📌 Technical Voice support Specialist | iEnergizer Noida | HR Akanksha
🏢 iEnergizer
📍 Noida