Team Lead – Customer Success About the Role

Infinity Learn is looking for a passionate and experienced Team Lead – Customer Success to lead a team responsible for delivering an exceptional post-sales experience for students and parents. The role focuses on student onboarding, engagement, retention, team management, and issue resolution across K–10 and Test Prep programs (JEE/NEET/Foundation).

Key Responsibilities

- Lead and mentor a team of Customer Success Executives to achieve onboarding, engagement, and retention goals.
- Ensure seamless onboarding of new students and monitor activation across programs.
- Drive student engagement and retention through proactive follow-ups and lifecycle management.
- Handle escalations, refunds, and parent concerns while ensuring timely resolution.
- Monitor key operational metrics such as onboarding completion, attendance, engagement, NPS, and renewal rates.
- Collaborate with Academic, Operations, and Sales teams to improve the overall student experience.
- Conduct regular team reviews, coaching sessions, and performance monitoring.
- Maintain operational reports, MIS, and ensure SLA adherence across Customer Success processes.

Job Requirements





- 3–5 years of experience in Customer Success, Student Support, or EdTech Operations.
- Minimum 1 year of experience leading a team or working as a Senior Customer Success professional.
- Solid understanding of the student lifecycle—from onboarding to retention and renewals.
- Experience handling customer escalations, refunds, and parent communication.
- Excellent communication skills in English and Hindi.
- Proficiency in Excel, MIS reporting, and operational dashboards.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with CRM or student management systems is an added advantage.

Why Join Infinity Learn?

- Be part of one of India's fastest-growing EdTech organizations.
- Lead a high-impact Customer Success team that shapes student outcomes.
- Work in a collaborative, fast-paced, and growth-oriented environment.
- Competitive salary, career progression, and learning opportunities.

How to Apply

Interested in this opportunity? We'd love to hear from you! Share your updated resume at [email protected] or WhatsApp/Text us at (phone hidden) .

📌 Customer Success Team Lead (Noida)
🏢 Infinity Learn
📍 Noida