Job Description

Job Title: Windows Active Directory Support Engineer (L1 / L2 / L3)

Location: Noida
Experience: 2 10 Years
Employment Type: Full time
Work Model: Onsite / Hybrid (as per project requirement)

Job Summary

We are hiring Windows Active Directory Support Engineers across L1, L2, and L3 levels to support enterprise IT infrastructure environments. The ideal candidates will be responsible for monitoring, administration, troubleshooting, and escalation handling of Windows Server and Active Directory services in a 24 7 support model.

Roles Responsibilities (by Support Level)
L1 Windows AD Support (2 4 Years)

Provide first-line support for Windows and Active Directory-related incidents.

Handle user account management:

User creation, modification, deletion

Password resets and account unlocks

Basic AD object management (Users, Groups, Computers).

Monitor alerts and system health using monitoring tools.

Follow SOPs and escalate issues to L2/L3 when required.

Provide end-user support and ticket updates as per SLAs.

Work in 24 7 shifts if required.

L2 Windows AD Support (4 7 Years)

Provide second-line support and resolve escalated issues from L1.

Manage and troubleshoot:

Active Directory (AD DS)

DNS, DHCP

Group Policy (GPOs)

Perform AD troubleshooting:

Replication issues

Login/authentication problems

GPO failures

Support Windows Server 2016/2019/2022 environments.

Handle patching, upgrades, and routine maintenance.

Support user lifecycle management (Joiners,



Movers, Leavers).

Create and update SOPs, KBs, and technical documentation.

Coordinate with L3, security, and network teams.

L3 Windows AD Support (7 10+ Years)

Provide third-line support for complex and critical incidents.

Architect, design, and manage enterprise Active Directory environments.

Handle:

AD forest/domain design

Trust relationships

AD security and hardening

Performance tuning and health checks

Lead root cause analysis (RCA) and problem management.

Support Azure AD / Entra ID and Hybrid Identity setups:

Azure AD Connect

Sync and authentication issues

Automate tasks using PowerShell scripting.

Lead migrations, upgrades, and infrastructure improvement projects.

Act as a technical SME and mentor L1/L2 teams.

Engage with stakeholders and vendors for escalations.

Required Skills (All Levels)

Windows OS Windows Server fundamentals.

Active Directory (Users, Groups, GPO, DNS basics).

Incident, Change, and Problem Management (ITIL).

Strong troubleshooting and communication skills.

Experience working in enterprise IT environments.

Technical Skills Matrix (Indicative)
Skill Area L1 L2 L3
AD User Management
DNS / DHCP

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Windows AND AD support Professional (Noida)
🏢 Gigaops Global Solutions
📍 Noida