1. Position-257- Manager - Service
2. Manager - Service
3. Location: Noida
4. Experience: 6-8 Years in Quality department
5. Job Overview :

- We are seeking a highly skilled and experienced Manager - Service to oversee and enhance our service operations across Noida. This role demands a strong engineering background, particularly in the Quality department, and a thorough understanding of various appliances and their components. The ideal candidate will excel in communication, possess hands-on experience with MS Excel and PPT, and demonstrate effective problem-solving abilities.

1. Key Responsibilities :

1. Leadership and Coordination :

- Lead the service team to ensure effective and productive delivery of services.
- Maintain and foster strong relationships with factory representatives and other stakeholders.

1. Technical Expertise :

- Utilize in-depth knowledge of appliances such as refrigerators, deep freezers, and Visi coolers.
- Apply understanding of key components like thermostats, compressors, fan motors, gaskets, and the refrigeration cycle.

1. Customer Service :

- Ensure timely and effective response to customer complaints and defects.
- Implement proper CAPA (Corrective and Preventive Actions) to address and resolve issues.

1. Quality Control and Improvement :

- Utilize 8D steps for CAPA closure to systematically address quality issues.




- Perform Why-Why analysis to identify root causes of problems and develop effective solutions.

1. Reporting and Documentation :

- Prepare and present reports using MS Excel and PPT to provide insights and updates on service performance and issues.
- Maintain accurate records of service activities and interventions.

1. Qualifications :

1. Education :

- B.Tech/B.E. in Engineering from a recognized institution.

1. Experience :

- Minimum of 6 to 8 years of experience in the Quality department, with hands-on experience in a service management role related to appliances.

1. Technical Skills :

- Proficient in MS Excel and PowerPoint.
- Knowledge of appliance components and their functionalities.
- Experience with 8D methodology for CAPA and Why-Why analysis.

1. Communication Skills :

- Strong verbal and written communication skills in English and Hindi.

1. Additional Skills :

- Ability to coordinate effectively with factory representatives.
- Strong problem-solving skills and a proactive approach to addressing service issues.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager - Service (Noida)
🏢 Estalvis Advisors
📍 Noida