Position Reports To: General Manager IT

Job Purpose

The Deputy Manager/Manager IT Support Services is responsible for ensuring the seamless delivery of IT support services across the Corporate Office and remote business locations, leading a team of 2–3 IT support professionals. The role is accountable for delivering high-quality end-user support and managing IT service desk operations, Microsoft 365 administration and support, Active Directory and identity management, endpoint computing, endpoint patch management, endpoint backup, email and endpoint security, incident and problem management, IT asset lifecycle management, and user onboarding/offboarding. The position also involves coordinating with technology vendors and service providers, ensuring timely resolution of incidents, maintaining high service availability and customer satisfaction in accordance with defined Service Level Agreements (SLAs), and supporting compliance with ISO/IEC 27001:2022 information security standards and organizational IT policies.

Educational Qualification

- B.E./B.Tech or BCA in Information Technology, Computer Science, or a related discipline.

Experience

- 7–10 years of experience in IT Support Services,



End User Computing, or IT Operations.
- Minimum 3 years of experience in leading an enterprise IT support or service desk team.

Technical Skills

- Microsoft 365 Administration (Exchange Online, Teams, SharePoint Online, OneDrive)
- Windows 10/11 Administration and Endpoint Management
- Microsoft Active Directory & Microsoft Entra ID Administration
- Group Policy (GPO) Design, Implementation, and Administration
- Endpoint Patch Management using ManageEngine Patch Manager Plus (or equivalent)
- Endpoint Backup and Recovery using Commvault (or equivalent)
- Email Security, Endpoint Security, and XDR Solutions (Trend Micro Vision One or equivalent)
- ITSM Tools (ManageEngine ServiceDesk Plus, or equivalent)
- Windows Server Administration (2019/2022/2025)
- Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, LAN/WAN, Wi-Fi)
- Cybersecurity Best Practices and Compliance (ISO 27001, IT Security Policies, Endpoint Hardening)
- IT Asset Lifecycle Management and Software License Administration
- End-User Troubleshooting
- Printer, Scanner, and Peripheral Device Management

📌 Deputy Manager IT Support Services (Noida)
🏢 Bajaj Energy
📍 Noida