Job Description Delivery Lead L3

Location: Noida
Experience: 6+ Years
Notice Period: Immediate Joiners Preferred

Role Overview

We are seeking an experienced Delivery Lead L3 to oversee service integration for contact center applications and infrastructure, managing DevOps delivery involving multiple OEM products and ensuring seamless operations across heterogeneous platforms.

Key Responsibilities

- Act as Service Integration Lead for contact center applications and infrastructure services

- Manage DevOps delivery involving multiple OEM products, including CISCO, AWS Connect, Genesys, Avaya, NICE, Verint, AudioCodes

- Collaborate with cross-functional teams and serve as a trusted advisor to customers and internal leadership

- Participate in RFCs, including pre- and post-implementation reviews

- Engage during implementation to deploy new and ancillary services, analyze solutions,



and re-engineer as needed to enhance effectiveness

- Actively participate in engineering and re-engineering activities to optimize workloads across contact center platforms

- Create and review high-level and low-level documentation, SOPs for contact center architectures and business processes on heterogeneous platforms

Must-Have Skills

- Amazon Connect

- Avaya Aura

- Verint Cloud Recording

Valuable-to-Have Skills

- Genesys PureCloud

- NICE

- Calabrio Cloud Platforms

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Delivery Lead (Noida)
🏢 Gigaops Global Solutions
📍 Noida