Position Purpose

To lead and manage the overall branch business by driving sales, ensuring operational excellence, maintaining regulatory compliance, delivering superior customer service, and leading a high-performing branch team.

Key Responsibilities

Drive branch business across CASA, Retail Assets, Deposits, Insurance, Mutual Funds, Gold Loans, and other fee-based products.

Achieve branch revenue, profitability, and business targets.

Manage the branch P&L; and improve market share within the catchment area.

Acquire current customers and deepen relationships with existing customers.

Ensure cross-selling and customer activation across multiple banking products.

Oversee day-to-day branch operations, service quality, and customer experience.

Ensure compliance with RBI guidelines, internal policies, audit requirements, KYC, AML, and risk controls.

Handle customer escalations and maintain high customer satisfaction.

Recruit, coach, motivate, and monitor branch staff to improve productivity.

Build relationships with local business communities and generate business through field visits and referrals.

Monitor branch productivity through daily reviews, sales meetings, and performance tracking.

📌 Branch Manager (Noida)
🏢 Vrinda Global
📍 Noida