Job Description of Service Advisor

Job Title : Service Advisor

Reports to : Team Manager

Day-to-day basis responsibilities:

To apply, Call HR Harshita at - (phone hidden)

- Maintain the highest standards of customer service, for both inbound and outbound calls across all markets / functions in order to ensure customer confidence, satisfaction and loyalty.
- Provide first call resolution for Executive club members, Premium Customers, Preferred Partners by carrying out the role of a technical expert within the team to resolve any queries or issues
- Responsible to undertake all back office related activities, which includes handling queues, reissues, handling advanced fares and ticketing etc.
- To provide support during business contingency which may arise including mass disruptions.
- Responsible for checking and authorizing Automated Ticket Sales reports including reconciliation and related documentation. Ensure audit compliance.




- To deliver departmental and/or team targets to attain customer service and revenue.
- To play a leading role in an ongoing programme of process and quality improvement through the implementation of recent technology and new working method.
- To maintain data protection and confidentiality for both staff and customers.
- Responsible for self-development to ensure own technical and product knowledge is kept up-to-date.
- Undertake any contact centre related jobs entrusted from time to time.

Eligibility:

- Travel industry/call centre experience preferred
- Excellent communication skills both oral and written.
- Strong conflict/objection handling skills
- Customer Service background preferred
- Basic knowledge of Advanced fares and ticketing, electronic ticketing and understanding of GDS
- Flexible with shift working environment

📌 SME/Service Advisor/Travel Consultant - Int Travel Domain (Noida)
🏢 Talent Advisors
📍 Noida