We are looking for a GDS Backend Executive with hands-on experience in Amadeus and Galileo GDS systems. The ideal candidate should have strong backend booking knowledge and be capable of handling travel-related operations while supporting lead generation activities. Candidates must be detail-oriented, efficient, and able to work in a fast-paced environment.
Key Responsibilities
- Handle backend travel operations using Amadeus and Galileo.
- Create, modify, reissue, and cancel flight bookings.
- Manage PNR creation and itinerary updates.
- Process ticketing, refunds, and fare calculations.
- Coordinate with airlines and internal teams to resolve booking issues.
- Ensure accuracy of travel documentation and booking records.
- Support lead generation activities by identifying and qualifying potential customer inquiries.
- Maintain operational reports and ensure compliance with company processes.
Required Skills
- Valuable working knowledge of Amadeus GDS.
- Good working knowledge of Galileo GDS.
- Experience in flight booking and ticketing operations.
- Strong communication and coordination skills.
- Basic computer proficiency (MS Office/Google Workspace).
- Ability to multitask and work under deadlines.
- Attention to detail and problem-solving skills.
Eligibility
- Minimum 6 months to 3 years of relevant experience in GDS backend operations.
- Experience in the travel industry is preferred.
- Graduate in any discipline (preferred).