Job description

We are hiring experienced professionals for an International Voice Process / Customer Support Executive role. Candidates with prior experience in international calling, inbound/outbound process, and customer service will be preferred.

Key Responsibilities:

- Handle international inbound and outbound calls
- Provide customer support and resolve queries effectively
- Ensure high customer satisfaction (CSAT) and quality standards
- Follow defined SOPs, call scripts, and compliance guidelines
- Maintain accurate records in CRM tools

Eligibility Criteria:

- Minimum 1 year of experience in International Voice Process (BPO/Call Center mandatory)
- Undergraduates and Graduates both can apply
- Excellent English communication skills (verbal & written)
- Strong customer handling & problem-solving skills




- Comfortable with night shifts / rotational shifts

Preferred Candidate:

- Immediate joiners or candidates with short notice period
- Experience in US/UK/AUS processes
- Familiar with KPI metrics like AHT, CSAT, FCR

Why Join Us:

- Market-competitive salary + incentives
- Career growth in BPO/ITES industry
- Professional and fast-paced work environment

Interview Details-

1. WALKIN Details - Sec 62, Noida, Galaxy business park, Interview Area B1 Floor, Tech Mahindra

Contact Person _ HR KESHAV RANA ((phone hidden))

Please ensure to mention KESHAV on the top of resume when coming for the interview.

📌 International Voice Process Executive | Customer Support | BPO Jobs (Noida)
🏢 Tech Mahindra
📍 Noida