We are seeking a detail-oriented and results-driven candidate to lead post-sales service, product inspection, quality control, warranty cost reduction, vendor coordination, and customer satisfaction initiatives. The ideal candidate will have solid expertise in product service (Lighting, Fans, Electronic Accessories), technical training, CRM utilization, and IT system integration to support after-sales excellence.

Key Responsibilities:

1. Team leadership

2. Overlook the service operation

3. Develop & implement service Policy & strategy

4. Customer service & response to customer feedback

5. Performance monitoring & review.

6. Co-ordination with Cross function team for Market defective analysis & Closure.

7. COPQ Monitoring & control.

8. Reporting & budgeting the monthly performance with Management.

9. Under warranty cost analysis & continuous reduction.

10. Complaint Resolution & Network Expansion

11. Warranty Management & Vendor Coordination

12.



Warehouse Inventory Audits & Product revalidation management.

13. Product Quality Inspection & Control

14. Excellent communication skill

Key Skills Required:

- Strong analytical and problem-solving skills
- Experience in after-sales service, especially in lighting and fan products
- Familiarity with CRM, MRMS, and inventory tools
- Effective communication and vendor negotiation skills
- Knowledge of warranty management and quality control standards (CAPA, 8D)
- Team management and training capability

Qualifications & Experience:

- Bachelors Degree in Engineering (Electrical/Electronics/Mechanical) or related field
- Experience in product quality, service operations, or technical support
- Proven track record in warranty cost reduction, vendor coordination, and process automation

📌 Urgent Opening I AGM - After Sales Service (Noida)
🏢 Halonix Technologies
📍 Noida