- 7-9 years of experience in a production application support with a solid understanding of ITIL processes.
- Robust working knowledge of Linux
- Hands-on experience with Splunk and familiarity with various monitoring tools.
- Excellent communication and interpersonal abilities, with proven capability in managing escalations.
- Experience in managing L1/L2 incidents and service requests.
- Proficient in email queue management
- Capable of initiating and managing bridge calls for priority incidents and release activities.
- Basic understanding of servers and web-based application functionality.
- Comfortable working in a 24/7 environment, with flexibility for rotational shifts and additional hours when required.
📌 Infrastructure Systems Engineer III (Noida)
🏢 Conduent
📍 Noida
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