- The position holder will be managing a team of 20-30 individuals.
- Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients.
- Build and manage productive, skilled relationships with clients. Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs.
- Ensure prompt resolution of client complaints.
- Assist the field sales team in achieving revenue and client retention targets by systematic follow-up & time bound closures.
- Daily 08-10 meaningful telephone/video calls with client.