IT System Analyst

Experinece-7+ yrs.

Location- Gurugram (Hybrid)

About the role:

Provide infrastructure support on all server and system related issues and maintain the existing infrastructure, investigate, and implement new technology; implement recent services and fully manage existing platforms to agreed business service levels.

Provide seamless post-implementation project BAU support to the business by managing and achieving contracted service levels and committed deadlines.

Required Experience & Qualifications

Mandatory Knowledge, Skills & Experience:

- Must have at least 5 years proven hands-on technical BAU support experience in larger enterprise environments with demonstrable experience in a similar role ideally within digital marketing and creative production services sector.
- Strong understanding and working knowledge of Microsoft networks, including - but not limited to - Active Directory, Microsoft Exchange (On Prem Hybrid Exchange Models), DNS,



group policies; Knowledge of NTFS security, Routers, Firewalls, Switches, VPN devices; Wi-Fi technologies (Meraki); Citrix; VMware and Hyper-V infrastructure. PKI (Certification process, Generating CSRs, Renewing certificates).
- Extensive knowledge of Microsoft Windows Server 2008-2022 infrastructure ideally at MCSA/MCSE level. PowerShell scripting and automation skills desirable.
- Strong document and technical documentation skills
- Working knowledge of Microsoft Azure
- Knowledge and experience of hybrid O365 Exchange environment.
- Able to prioritize workload to meet SLAs for support tickets.
- Works with Technology Manager to identify and manage unplanned work in the current iteration.

Interested candidates can apply at [email protected]

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