BLUETOWN JOB DESCRIPTION

JOB DETAILS

- Position Title: State Head-UP East
- Department: State Operations
- Grade: Management

JOB PURPOSE

The State Head UP East is responsible for the overall operational, commercial, and strategic management of Bluetown's operations across the UP-East region.

The role will drive operational excellence, project execution, customer satisfaction, resource optimization, and business growth initiatives while ensuring achievement of state-level operational KPIs, financial objectives, and service delivery commitments.

The position acts as the single point of ownership for all state operations and works closely with cross-functional teams to ensure seamless execution and alignment with organizational goals.

JOB DIMENSIONS

- Reports to: Country Head
- Direct Reports: Field and Ops Team UPE
- Indirect Reports to: NOC Team

COMMUNICATIONS & WORKING RELATIONSHIPS

External:

- Customers and key stakeholders
- Government authorities and local bodies (where required)
- Vendors, contractors and service partners

Internal:

- Country Head
- Regional & State Leadership Teams
- Network Operations Centre (NOC)
- Project Management Team
- Technical & Engineering Teams
- Finance, HR & Administration Teams

KEY ACCOUNTABILITIES/RESPONSIBILITIES

1. State Leadership & Operations Ownership

- Take complete ownership of UP East operations and ensure achievement of business, operational, and customer objectives.
- Develop and execute state-level operational strategies aligned with company goals.
- Drive operational performance through effective planning, monitoring, and continuous improvement.
- Ensure achievement of KPIs related to uptime, service quality, delivery timelines, and customer satisfaction.
- Provide regular operational updates, performance reports, and business insights to the Country Head.
- Manage critical escalations and ensure timely resolution.

2. Business & Operational Planning

- Develop annual and quarterly operational plans for the state.
- Forecast manpower, infrastructure, and resource requirements.




- Support business expansion initiatives through operational readiness planning.
- Identify opportunities for improving efficiency, reducing costs, and increasing operational effectiveness.
- Ensure state operations remain scalable to support business growth.

3. Project Delivery & Execution

- Lead end-to-end execution of state-level projects from planning to successful delivery.
- Ensure projects are completed within agreed timelines, quality parameters, and budgets.
- Coordinate with technical teams, vendors, and customers for smooth implementation.
- Monitor project progress, identify risks, and implement mitigation plans.
- Ensure effective utilization of resources during project execution.

4. Operations & Maintenance Management

- Ensure smooth operation and maintenance of telecom/network infrastructure.
- Drive preventive and corrective maintenance activities.
- Monitor network performance, incidents, and SLA compliance.
- Implement processes to improve service reliability and operational efficiency.
- Ensure timely resolution of technical issues and customer complaints.

5. Financial & Cost Management

- Own state-level operational cost management and budget utilization.
- Monitor OPEX and implement cost optimization initiatives.
- Ensure efficient deployment of manpower, equipment, and operational resources.
- Support financial planning and operational forecasting.

6. Team Leadership & Development

- Build and lead a high-performing state operations team.
- Define responsibilities, monitor performance, and ensure accountability.
- Develop technical and leadership capabilities within the team.
- Drive employee engagement, discipline,



and operational excellence.

7. Customer & Stakeholder Management

- Establish and maintain strong relationships with key customers and stakeholders.
- Act as the senior operational escalation point for the state.
- Conduct operational reviews and ensure customer expectations are met.
- Ensure effective communication between customers and internal teams.

QUALIFICATIONS

- Bachelors/Master’s degree in Telecommunications Engineering, Electronics & Communication Engineering, or related discipline.
- MBA in Operations/Management preferred.
- Minimum 12+ years of experience in Telecom Operations, Project Management, or Network Infrastructure Management.
- Minimum 5 years of experience managing large teams or state/regional operations.
- Strong experience in:
- Telecom operations management
- Network connectivity solutions
- Project execution
- Customer and vendor management
- Cost and resource management

PERSONALITY

- Strong leadership and ownership mindset with the ability to independently drive results.
- Good interpersonal skills, acknowledging that we work across diverse teams, regions, and cultures.
- Excellent communication skills with proficiency in English and Hindi (both verbal and written).
- Proactive with a solid personal drive for getting things done and achieving operational objectives.
- Positive, open, and trustworthy communication style with a collaborative approach.
- Strong stakeholder management skills with the ability to build and maintain effective relationships.
- Ability to remain composed under pressure and handle critical operational situations.
- Result-oriented, adaptable, and committed to continuous improvement.
- High level of integrity, accountability, and professionalism in decision-making.

WORK INFORMATION

- Working hours: Salaried employment
- Working environments: Office, Field Operations & Customer Locations
- Travel Requirements: Regular travel within UP East region
- Working Location: UP East

📌 State Head UPE (Noida)
🏢 Bluetown India
📍 Noida