Migration function is responsible to migrate the business processes from MGCC with time tested methodology and ensuring seamlessly establishment of capabilities at MGCC.
Roles
- Managing end to end migrations / projects.
- Responsible for managing end to end programs (cluster of projects)
- Publishing regular report outs on migration/project communication / status / update sharing with all the stakeholders
- Regular connects with all the stakeholders on requirement gathering / updates / and activities related to migration methodology.
- Ensuring smooth coordination between all the functions during migration
- Help/extend support to migration batch in day-to-day migration activities, as and when required.
Responsibilities -
The incumbent will be required to be a part of the Migrations Team and will report to SDL - Migrations, subject to incumbents skill fit the function more appropriately. The role will clearly be responsible for the migrations at the LOB level at MGCC centers. Key responsibilities will include:
- Responsible for planning and execution of Migrations and consulting projects for a specific program / line of business
- Managing external and internal stakeholders and escalation handling for the projects
- Conducting Due Diligence for processes scoped for migrations
- Ensure adherence to migration methodology
- Deliver on Migration & Consulting Goals for the function
- Wing to wing responsibility for individual projects and coordination with support groups
Education & Experience
Bachelor s degree (Any Stream) or diploma with a minimum of 15 years of education.
2+ years in project management / transitions / migrations with overall 5+ years experience
Knowledge and skills (general and technical)
- Should be pro-efficient in communication skills
- Understanding of migration methodology
- Should have experience of migrations / project team (domestic or international)
- Analytical and Interpersonal skills
- Proactively assess the risk and escalate, as and when required
- Problem solving skills / Solution oriented
- Valuable in managing the stakeholders
- Good in understanding and requirement gathering from the stakeholders
- Should be Agile / Managing Self / Focused
- Ability to create proficient Process maps & project plans
- Multi-tasking ability
- Technical Knowledge
- Proficient knowledge of AI tools such as Co-Pilot
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