06 Aug
|
Info Edge
|
Noida
Role Overview:
The candidate will be responsible for driving team performance, ensuring team targets are met, and maintaining high motivation levels within the team.
Key Responsibilities:
. Managing the outbound calling process, with direct responsibility for a team of ~10 callers, including on-floor supervision, coaching, and motivation
- Daily creation and tracking of key KPIs such as talk time, call connects, and conversion rates
- Conducting RCA through call audits and taking corrective actions to address performance drops
- Setting up processes to improve agent productivity and ensuring adherence to them
- Proficiency in Google Sheets and Excel, including data analysis
📌 Inside Sales Team Leader- Job hai (Infoedge)- Noida
🏢 Info Edge
📍 Noida