Job Description:

- Review activities / transactions and independently determine if the reviewed case is legitimate or dubious
- Apply due diligence for critical decisions related to content / clients screened
- Review and address grievance / complaints / query emails as per the defined matrices
- Respond to and handle all the escalations / complaints from internal as well external clients via calls/emails in a timely manner
- When necessary, escalating problems to Management and/and collaborating with Sales team to assist in resolution process.
- Identify inefficiencies in workflows and suggest solutions.
- Ability to work under pressure and ensure the support has been provided to the extend to achieve end-to-end closure
- Data Management

Desired Candidate Profile :

- Prior experience is escalation / grievance management / compliance or fraud detection will be preferred
- Excellent verbal & written communication skills
- Should have a fair working knowledge of MS Office applications (MS Excel, Word, Powerpoint)
- Valuable interpersonal skills
- Ability to work independently and under pressure

📌 Fraud Analyst (Noida)
🏢 Info Edge
📍 Noida