Job Title: Language Interpreter English + Punjabi

Department: Customer Support / Language Services

Location: Noida, Uttar Pradesh, India.

Job Type: Full-time

Shift: US Shift (Rotational) PST Time

Job Summary

We are looking for enthusiastic and motivated fresh graduates who are fluent in English

and Punjabi and are interested in building a career in language interpretation and

customer support. This is an excellent opportunity to work with U.S.-based clients in a

professional and multicultural workplace.

As a Language Interpreter, you will facilitate communication between English-speaking

representatives and Punjabi-speaking customers through real-time interpretation.

Comprehensive training will be provided to help you understand interpretation

techniques, client processes, and quality standards.

Key Responsibilities

- Provide accurate and real-time interpretation between English and Punjabi

during customer interactions.

- Facilitate effective communication between U.S.-based clients and Punjabispeaking customers.
- Accurately interpret conversations without adding, omitting, or altering

information.

- Maintain confidentiality while handling customer information and sensitive

conversations.

- Preserve the tone, intent, and cultural context of the conversation during

interpretation.

- Follow company policies, quality standards, and client-specific guidelines.
- Participate in training sessions, quality reviews, and coaching programs to

continuously improve performance.

- Develop knowledge of interpretation best practices, industry terminology, and

cultural nuances.





- Work collaboratively with Team Leads and Quality teams to ensure a high level of

customer satisfaction.

Required Skills & Qualifications

- Excellent verbal communication skills in English and Punjabi.
- Strong listening, comprehension, and interpersonal skills.
- Good memory retention and the ability to understand and relay information

accurately.

- Ability to remain calm, professional, and customer-focused during

conversations.

- Basic computer proficiency and familiarity with MS Office and internet

applications.

- Willingness to work night shifts aligned with U.S. time zones.
- A positive attitude, eagerness to learn, and adaptability in a fast-paced work

environment.

Educational Qualifications

- Bachelor's degree in any discipline (Fresh graduates are encouraged to apply).
- Language certification or formal training in interpretation will be an added

advantage but is not mandatory.

Work Environment

- Night shift supporting PST (U.S. time zones).
- Work-from-office (Noida).
- Use of headsets, interpretation software, CRM tools, and secure communication

systems.

- Structured training and ongoing learning opportunities.

Preferred Candidate Profile

- Fresh graduates with excellent English and Punjabi communication skills.
- Candidates passionate about languages, communication, and customer

service.

- Quick learners with strong attention to detail.
- Ability to handle conversations professionally while maintaining confidentiality.
- Flexible and willing to work in a dynamic, process-driven environment.
- Prior internship, BPO, customer service, or language-related experience is a plus

but not required

📌 Punjabi Language Interpreter (Noida)
🏢 BIG Language Solutions
📍 Noida