- Lead a team of customer service representatives to achieve high levels of customer satisfaction (CSAT) and first call resolution rates.
- Develop and implement effective training programs to reduce shrinkage, attrition, and improve overall team performance.
- Collaborate with international teams to resolve complex issues related to international voice processes.
- Analyze data reports to identify areas for improvement in the blended process.
Job Requirements :
- 1-10 years of experience in BPO/Call Centre industry as Team Leader or similar role.
- Solid understanding of blended process, international voice process, and team coaching principles.
- Proven track record in reducing shrinkage, attrition rates through effective leadership skills.
📌 Team Lead (Noida)
🏢 TaskUs
📍 Noida
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