The Client Solutions Specialist, TLM will assist clients, providing them with creative solutions and unparalleled services. This will be accomplished through implementing and supporting their custom timekeeping services.
Responsibilities
- Implement time and labor management systems for clientele according to their respective business needs.
- Assess client configuration requests and offer solutions to meet the client s overall objective.
- Promptly address and reply to client emails and phone calls via phone/email queue.
- Ensure all project-related documents and trackers are routinely up to date.
- Provide guidance and best practices to clients on how to use and optimize the software.
- Conduct system training, testing and troubleshooting to assist clients.
- Train and collaborate with peers on software.
Marginal Functions
- Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
- Attend webinars and training to stay up to date on best practices and provide key points to the team.
- Complete projects and other duties as assigned by supervisor.
Knowledge, Skills, and Abilities
- Excellent verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures
- Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment.
- Ability to deal with frequent interruptions, changes, delays, or unexpected events.
- Strong organizational, analytical, and problem-solving skills.
- Demonstrated ability to learn quickly.
- Ability to collaborate with others.
- Ability to establish credibility, be decisive and be able to recognize and support the organizations preferences and priorities.
Required Education Experience
- High school diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
- Minimum of one year of customer service experience preferred.
- Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
- Experience with the following systems is helpful (Swipeclock and/or Timeco).