The Executive is responsible for connecting with clients through outbound calls to understand their professional background, gather detailed career information, and ensure the creation of high-quality skilled profiles. This role requires excellent communication skills, attention to detail, and a customer-centric approach to deliver a seamless client experience.
Key Responsibilities
- Make outgoing calls to clients to collect their career details (work experience, skills, job roles, achievements and career goals).
- Gather complete and accurate information to create their professional profile.
- Complete assigned tasks on time according to the given turnaround time (TAT).
- Keep client records accurate, updated, and organized in the internal system.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong probing,
listening, and comprehension abilities.
- High attention to detail and accuracy in documentation.
- Ability to engage confidently in professional conversations with clients.
- Good organizational and time management skills.
- Microsoft Office (Word, Excel, Outlook).
Eligibility Criteria
- Graduate in any discipline.
- 0–3 years of experience in telecalling, customer service, recruitment, or client servicing.
Preferred Competencies
- Customer-focused mindset with a professional approach.
- Ability to manage multiple client interactions efficiently.
- Strong ownership and accountability for assigned tasks.
- Adaptability to work in a fast-paced environment.