- Review and process delinquency & bankruptcy notifications requests
- Validate foreclosure triggers and investor timelines
- Validate case type (Chapter 7 / 13) and borrower status
- Handle complex cases and exceptions
- Perform data validation and exception handling
- Provide on-the-floor support and mentoring other team members
- Meet daily productivity and quality targets
- Ensure team adherence to SLA and process guidelines as well as US banking compliance standards
- Communicate discrepancies or process deviations timely
- Act as the first point of contact for escalations
- Collaborate with Training and Quality teams to improve process accuracy
Preferred candidate profile
- Graduates (any stream)
- Robust attention to detail and good typing speed (2530 WPM
- Excellent analytical and reporting skills
- Basic MS Office skills
- Willingness to work in US shifts
- Good comprehension and communication in English