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If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Order to cash - Order Management

Job Location: Noida (Work from Office)

Shift-US

Responsibilities

• Primary responsibility is to manage the order life cycle from creation through delivery to ensure accurate pricing terms of sales lead-times special pack requirement and inventory availability. Build and maintain accurate account profiles.
• Work with Customer Supply Chain Manager and Sales management to analyze evaluate and solve for opportunities to improve key service metrics such as Incentive Pricing Order fill On time delivery Invoice accuracy case fill etc.
• Communicate with customers by tracking orders and shipments trouble shooting and responding to all other questions inquires and complaints in a timely fashion. Meet service level expectations as defined by the customer and sales team.




• Coordinate with Sales Manufacturing and Distribution to resolve service issues and other order discrepancies which could negatively impact the customer
• Provide back up support to other members of the Customer Service Team and perform miscellaneous duties as required. Required to track key metrics for annual performance review.
• The job complexity is related to the customers assigned to this position. It is based upon a variety of factors including number of orders buyers distribution centres and the complexity of the customer account. The order entry method is mainly EDI with the possibility of non-complex CRP accounts.
• With guidance from the Team Leader analyse and evaluate alternative solutions to respond to internal and external customer requests related to lead time exceptions special events / ads late-delivery notifications pricing promotion problems deductions merchandise return requests account consolidations allocation restrictions and product availability within department and corporate guidelines.
• Clear verbal and written communication to explain issues and propose solutions to customers sales teams or managers
• Monitor weekly/monthly on time delivery performance. Research root causes for reliability failures and support the team leader in developing corrective action plans with cross functional supply chain counterparts including Transportation Transplace and Warehousing
• Maintain monthly supply chain scorecard with collaboration from Team Leader to monitor service performance Customer program compliance on time delivery.




• Elevate to the customer supply chain manager cost savings opportunities around case pick full pallet ordering and internal network optimizations
• Owns and manages customer specific service metrics and provides proactive communication and action plans to mitigate service risk

Qualifications
Minimum qualifications

- Any Graduate with relevent Years of Dispute/Deduction/Collections

- Why join Genpact?
- Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work setting that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Management Trainee-Order management (Customer supply chain analyst) (Noida)
🏢 Genpact
📍 Noida