1. Responsible for Designing and providing LAN/WAN Network administration, Enterprise wireless, and
Cisco ASA /Palo Alto firewall administration.
2. Troubleshooting the Level 3 and advanced network issues and performing call backs ensuring issues are resolved & appropriate solution is provided to the customer.
3. Initiate improvements in tools (SolarWinds, Panorama, Prime, Cisco DNA, Infoblox) requirements gathering and processes.
4. Responsible for investigating causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the network-related tickets.
5. Make recommendations based on analytics to improve performance and optimization of network infrastructure.
6. Manage recent and existing equipment, hardware, and software upgrades.
7. Understanding Network supports priorities and objectives and takes an active role in accomplishing them.