We are hiring Personal Loan EMI Collection Executives responsible for managing assigned overdue accounts, ensuring timely EMI recovery, generating repayment commitments, and maintaining accurate collection records. The candidate should be target-oriented, disciplined, and capable of handling customer interactions professionally while strictly adhering to RBI recovery norms and company policies.
Key Responsibilities -
- Handle assigned personal loan EMI overdue accounts and ensure timely collections.
- Make outbound calls to customers for EMI reminders, overdue follow-ups, and repayment confirmations.
- Generate and follow-up on PTP (Promise to Pay) commitments and ensure timely conversion.
- Guide customers for digital repayment through UPI, payment links, auto-debit mandates, etc.
- Handle bounced EMI cases and re-initiate follow-ups.
- Update customer conversations, remarks, and payment status in CRM on a daily basis.
- Coordinate with internal teams for dispute resolution and repayment-related queries.
- Escalate high-risk, repeated defaulters, or sensitive cases to senior management.
- Ensure strict compliance with RBI Fair Practices Code, recovery guidelines, and data privacy norms.
Preferred candidate profile
- Minimum: 12th Pass / Higher Secondary
- Preferred: Graduate (Any Stream)
- Finance, Banking, or Business background will be an added advantage.
📌 Collection executive (New Delhi)
🏢 White Force Outsourcing Services
📍 New Delhi
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.