Operations Manager

Responsibilities

- Strategy Execution: Develop and execute strategies to streamline end-to-end service delivery in BPM.

- Operational Supervision: Provide sampling and supervise day-to-day operations.

- Performance Monitoring: Monitor team performance and project timelines.

- Workflow Optimization: Implement process improvements and workflow optimization.

- Resource Allocation: Allocate map resources effectively.

- Client Coordination: Manage coordination between offshore clients and international teams to ensure alignment with expectations.

- Metric Reporting: Maintain operational metrics and provide reports on service performance and strategic initiatives.

- Collaborative Onboarding:



Collaborate with delivery and pre-sales teams to ensure seamless client onboarding and satisfaction.

Education

- Bachelors or Masters degree in management or related disciplines.

- Minimum 5 years of operations management experience.

- Robust understanding of global outsourcing models.

Skills Tools

- Leadership and team management

- Project management tools

- MS Excel and reporting systems

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Operations Manager (New Delhi)
🏢 EMINENTURE
📍 New Delhi