Role & responsibilities
- Handle customer queries via voice and non-voice channels in a blended process.
- Provide prompt and accurate resolution to customer concerns with excellent communication skills.
- Deliver high-quality customer service while meeting process KPIs and SLAs.
- Work in night shifts, rotational shifts, and rotational week-offs as per business requirements.
- Maintain professionalism, customer satisfaction, and process compliance at all times.
Preferred candidate profile
- 6 months to 1 year of experience.
- Excellent verbal and written communication skills.
- Comfortable working in night shifts, rotational shifts, and rotational week-offs.
- Willingness to work in a blended voice process.
Interested candidates can share his or her cv over this mail id -
[email protected] or only whatsapp- (phone hidden)
📌 Customer Support Executive (Noida)
🏢 Tech Mahindra
📍 Noida