- Lead and coordinate response activities for major incidents to ensure timely resolution and minimal business impact.
- Facilitate bridge calls / war rooms to bring together technical teams, vendors, and stakeholders.
- Ensure transparent and consistent communication to senior management, affected users, and support teams throughout the incident.
- Drive incident triage, escalation, and prioritization to restore service quickly.
- Collaborate with resolver teams to identify root cause and implement fixes or workarounds.
- Prepare and deliver Major Incident Reports (MIRs) and Post-Incident Reviews (PIRs).
- Ensure incidents are properly documented and closed with complete and accurate information.
- Identify opportunities for process improvement and contribute to the development of MIM procedures, runbooks, and playbooks.
- Maintain close relationships with Problem Management and Change Management teams to prevent recurrence.
- Participate in on-call rotations or after-hours incident management as required.
1) it is 24*7 support
2)We have the project requirement is for 3-6months, to start off
3)We are looking for people with up to 5years experience.