Job Description Sr. Field Operations Manager

About Us
Battery Smart is Indias largest and fastest-growing battery-swapping network for electric two and three-wheelers.
Founded in 2019 and launched in 2020, we are transforming electric mobility by making it accessible, economical, and scalable through a partner-led model. Today, we power the journeys of 1 lac+ drivers daily across 1,600+ swap stations in India.

Role Overview
We are looking for a highly driven and operationally solid Sr. Field Operations Manager to lead and scale our 2-Wheeler Service Operations. Based out of Gurugram, this role will be responsible for managing service operations across the NCR region, ensuring operational excellence across workshops, maximizing vehicle uptime, driving service quality, and leading cross-functional teams of technicians and mechanics. The role will also focus on building scalable processes, improving operational efficiency, and delivering a seamless service experience across the region.

Key Responsibilities

1. Service Operations Management

- Oversee end-to-end operations of 2-wheeler service centers and workshops.
- Ensure timely execution of preventive and corrective maintenance activities.
- Drive operational excellence across service hubs to maximize vehicle availability and uptime.
- Monitor service workflows and optimize resource utilization to improve efficiency.

2. Team Leadership

- Lead, coach, and manage a team of mechanics, technicians, and service personnel.
- Establish performance benchmarks and drive accountability across teams.
- Identify training needs and ensure continuous development of technicians.

3. Vehicle Maintenance & Uptime

- Ensure timely diagnosis, repair, and maintenance of scooters and two-wheelers.
- Drive adherence to vehicle uptime targets and minimize repair turnaround times (TAT).




- Implement preventive maintenance practices to reduce recurring failures and breakdowns.

4. Quality & Customer Experience

- Ensure consistent service quality standards across all repair and maintenance activities.
- Monitor service outcomes and implement corrective actions to improve performance.
- Drive customer satisfaction through efficient service delivery and resolution management.

5. Spare Parts & Workshop Productivity

- Coordinate spare parts planning, inventory availability, and consumption tracking.
- Optimize workshop productivity through effective scheduling and capacity planning.
- Ensure compliance with safety standards, operational processes, and maintenance protocols.

What You Will Need

- Bachelor's degree or Diploma in Mechanical Engineering, Automobile Engineering, or a related field.
- 48 years of experience in two-wheeler service operations, workshop management, or automotive service environments.
- Proven experience managing service centers, workshops, or repair hubs.
- Strong understanding of two-wheeler diagnostics, repair processes, and maintenance operations.
- Experience in technician team management and workshop productivity improvement.
- Prior exposure to EV service operations will be an added advantage

Key Skills

- Workshop & Service Center Management
- Team Leadership & People Management
- Vehicle Diagnostics & Repair Operations
- Uptime & Turnaround Time (TAT) Management
- Spare Parts & Inventory Coordination
- Process Improvement & Operational Excellence
- Quality Assurance & Customer Service
- Problem Solving & Decision Making

Why Battery Smart

- Be a part of India's EV revolution and contribute to sustainable mobility.
- Work in a high-growth, fast-paced environment with significant ownership.
- Opportunity to build and scale critical service operations across a rapidly expanding network.
- Collaborate with passionate teams solving real-world mobility challenges.

📌 Senior Field Operations Manager (Gurugram)
🏢 Battery Smart
📍 Gurugram