Job Description

JOBTITLE ClusterManager-Collections Retail

GRADE SM

DEPARTMENT Collections

TYPEOF POSITION Full-time

SUB-DEPARTMENT CollectionsRetail

REPORTSTO AreaCollections Manager

REPORTINGINTO Collectionofficer/Senior Collection Officer/Agency

ROLEPURPOSE OBJECTIVE

This role is responsible for Collection from Unsecured and Secured LoanOver dues.

The incumbent will maintain proper Planning and Allocation of Overdue for effective Recovery through strong execution and meeting of recovery targets, as decided by the Area Collection Manager; manage the complete recovery collection process as per the Collection Policy; drive collection strategy for the Cluster/ branches/ Agencies, Prepare action plan for the branches with high Over dues.

The role is also responsible to -

- Monitor receivables collections and provide updates of receivables with appropriate details
- Co-ordinate with Distribution team and backend collection team for effective OD collection
- Co-ordinate with Vigilance for legal cases for collections
- Drive preventive Collections in the Cluster
- Train the Collection team on the updates on the Products and Policies and need to Nurture them
- Conduct Collection Review periodically as specified time to time

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

- PortfolioManaged- 300 cases for 30 Cr.
- Number of Agency / consultants: 1-2
- Number of portfolio products: 2-3
- Volume of products and services
- Volume of current hires onboarded
- Volume of recruitment etc.

KEYDUTIES RESPONSIBILITIES OF THE ROLE Business/Financials

- Monitor receivables and collections and provide updates of receivables with appropriate details
- Follow up with Branch staff and Field Collection staff to monitor status of collections
- Ensure maximum number of accounts is collected through follow ups and other defined communication techniques
- Engage in conducting field investigations and collecting delinquent accounts
- Work on Critical cases, getting it recovered from the customers.




- Trace out absconded default customers and initiate recovery process
- Analyze and solve problems on a daily basis and keep track of all doings for future references
- Co-ordinate with tele-calling team to ensure an effective tele-calling process for effective collection follow ups and recoveries
- Write-off of Nominee recovery cases, which are not recoverable even after taking all the efforts; run Write-Off recovery programs with involvement of relevant departments

Customer

- Establish contact with customers and execute advanced loss prevention activities (i.e. skip tracing, settlement process)
- Field visits to default clients in view of collections and to study their payment behavior of delinquent clients. Prepare a potential course of action to reduce the risk of uncollectible dues.
- Maintain fair collection practices while dealing with customers and ensuring that the team follows the same

InternalProcess

- Team management - monitoring and supervision of activities of the allotted team
- Identify accounts requiring legal action and provide same details to Area collection manager.
- Need to ensure through the team responsible for administrative work related to collection such as updating delinquent account history, updating change of customers' information, providing and maintaining MIS report, reviewing collection feedback on daily, Weekly Monthly basis, etc.
- Analyze delinquent accounts and prepare reports on high risk accounts and report the same
- Need to guide the field collection team with regard to their performance/target/balance to do and DRR
- Ensure timely recruitment based on work allotment, effectively allocate resources to achieve the desired goals
- Identify early warning signals and aid the branches field collection team in managing efficient loan portfolio.
- Manage bad debt write off in accordance with the Collection Policy

Location - New Delhi,Noida,Nagar,Ghaziabad,Meerut,Jaipur,Jodhpur,Yamuna,Aligarh,Karnal,Indore,Mohali,Agra,Kaushambi,Janakpuri,Ludhiana,Chandigarh,Kota

📌 External-Cluster Manager-Collections Retail (Noida)
🏢 Ujjivan Small Finance Bank
📍 Noida