Job Description Position Deputy Manager – POS No. of Positions1Department OperationsFunctionPOSReporting to Senior Manager– POSBand5BLocation Gurugram – 90 CLast date of submission Key Responsibilities: Penal Interest Calculation for policyholder’s payouts. Liaise with various departments at HO for smooth operations NPS Detractors analysis and take corrective action plan to improve the process. Analyzing the CEO-CXO Escalation/Service Grievance cases and identifying the key areas of improvement along with implementation. Open audit points to be closed within timeline and ensure timely submission of self-identified issues. Responsible for various daily activities like sending SMS, Emails, WhatsApp to Policyholders and tracking. Responsible for handling field queries related to payouts/penal. SOP’s updation. Company Initiated Payout request processing Measure of Success:



Reduction in Penal interest NPS Target - >75% Timely reporting of Dashboard/MIS Maintain proper tracking of WIP cases/NPS /Service Grievances/CEO-CXO Escalations. Keep update on Audit Points and Timelines. Timely SOP updation and maintenance Desired qualifications and experience: Should be a Graduate, preferably with Insurance background & Professional qualification. Valuable Knowledge of Ingenium Application. Must have a minimum of 6-8 years in Insurance and handling the team. FOR LATERAL MOVEMENT Candidates who have a performance rating of G2M2 & have completed 12 months in the current role. Candidates who have a performance rating of G3M3 & have completed 18 months in the current role. Knowledge and skills required: People Management Exposure to quality tools and processes Good communication skills Strong adaptability and Problem-solving skills Presentation skills

📌 Deputy Manager - Policy Owner Service (New Delhi)
🏢 Axis Max Life Insurance
📍 New Delhi