Publicis Sapient is looking for a Manager People Shared Services to join our team of bright thinkers and doers. The role is designed to support the HR Shared Services team in India. It will primarily revolve around identifying, evaluating, developing and acting as SME on the people processes, labor compliances, performance management, employee life cycle (Onboarding, Learning Management, Global Background checks, Helpdesk etc.), and managing the day-to-day functioning of Shared Services ops team or project team. The role also entails a variety of projects and assignments like Process Redesign, Reporting & Dashboards, HR Account Management, using tools to improve efficiency and scalability of processes, working with several stakeholders to collect data points and analyzing the same to recommend improvement opportunities, creating process maps and documents as knowledge repository etc.

Your Impact:
Team Leadership & Management

- Works with senior leadership to ensure consistent people processes and practices across the company
- Manages and leads different verticals within the GPSS team, coaching them on Publicis Sapient initiatives, our core values and the body of human resources knowledge
- Creates localized vision and point of view for Shared Services that is consistent with the greater GPSS Organization
- Activity participates in interviewing and selecting new members of the Shared Services team (Associates & Senior Associates, including contractors)
- Drive continuous reviews and performance management for the team and report-out from time to time
- Build, implement and oversee Objectives & Key Responsibilities (OKRs) for the HR Shared Services team members
- Align with key stakeholders and partners from time to time to report out key metrics of Shared Services collaboration and performance
- Lead the change for the team and continuously work towards their capability development and engagement

Operations & People Processes

- Continuously evolve the design and execution of our processes, drive adoption, change management and communication.



Needs to have a strong knowledge of HR domain to be able to create solutions to address our business realities
- Collaborate with support functions such as Hiring, Finance, HR Business Partners for a seamless execution of critical processes like Executive Integration Program (Leadership Level Onboarding), Client Specific Background Checks, etc.
- Work with Global HRSS & Technology Teams on system & tool enhancements in order to create streamlined processes
- Partners with other members of the People Success (HR) team to develop and implement policies, procedures, and practices surrounding people processes that represent innovative, best practices for the company
- Contribute in the designing of integration & lifecycle process frameworks that would include drafting & reviewing Standard Operating Procedures (SLAs) of key processes
- Ensure all the HRSS activities are done as per SLAs and timelines defined in the SOPs
- Monitor to see if all HR queries are responded on time in accordance with the SLAs
- Investigate incidents and take appropriate actions

Communication

- Trains and coaches Senior Associates & Associates on ongoing and new people processes
- Assesses and counsels leaders in the appropriate resolution of team and employee relations issues
- Responds to escalations and inquiries regarding policies, procedures, and programs

Company Contribution

- With other leaders, finds new and innovative ways to support the core values, creating ways to keep them vital for the organization
- Actively participates in delivering company-wide training programs if the need arises

Your Skills & Experience:

- Stakeholder Management is critical and she/he must build robust relationships to partner with multiple teams within the organization




- Business orientation is crucial, thus should govern all people processes and initiatives in the organization.
- Strong written and verbal communication as well as interpersonal skills
- Team handling ability and maturity to drive difficult conversations and performance review of direct reports
- Ability to effectively present information to senior leadership, team, other employees and public groups
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret and extensive variety of instructions in verbal, written or diagram form and deal with several abstract and concrete variables
- Strong proficiency in Microsoft Windows (Word, Excel, PowerPoint & Outlook), Strong customer service orientation
- Work collaboratively with Business and People Strategists, partner with individuals across different geographies
- Ability to maturely handle escalations and work pressure in demanding situations
- Ability to evaluate priorities and multi-task accordingly
- Ability to respond to grievances or concerns from employees and other relevant process stakeholders
- Experience of working on any HR Information System (SAP, Oracle, Taleo, SharePoint, etc. preferably)

Set Yourself Apart With:

- 8-10 years of professional work experience in HR (preferably as an HR generalist or HR manager)
- Demonstrated ability to manage others
- Worked in dynamic, fast-paced environments and must have worked in the IT industry

Benefits of Working Here:

- Gender-Neutral Policy
- 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
- Generous parental leave and current parent transition program
- Flexible work arrangements
- Employee Assistance Programs to help you in wellness and well being

A Tip from the Hiring Manager:
Join the team to sharpen your skills and expand your cooperative methods. Make an impact on our clients and their businesses directly through your work.

Career Level Senior Associate

Learn more about us at www.publicissapient.com or explore other career opportunities here

📌 Manager (Delhi)
🏢 Sapient (publicissapient)
📍 Delhi