We re looking for a customer-focused Support Analyst/Site Reliable Engineer to provide technical assistance and issue resolution for our internal users. You ll act as a first line of support, triaging issues, documenting resolutions, and collaborating with engineering teams to improve system reliability.
Key Responsibilities
- Respond to support requests and diagnose issues across applications and services
- Escalate complex problems to engineering teams with explicit documentation and context
- Maintain internal knowledge bases, FAQs, and support documentation
- Communicate empathetically and effectively with users, ensuring timely follow-up
- Collaborate with developers and QA to identify root causes and improve system stability
Skills & Experience
- 5+ years in technical support and engineering functions for real-time trading environment
- Strong troubleshooting and communication skills
- Strong knowledge of Windows/Linux environment and SQL
- Knowledge of Open Telemetry, Grafana dashboard
- Knowledge of FIX protocol
- Familiarity with ticketing systems (e.g. Jira Service Desk, Service-Now)
- Familiarity with incident or problem management
- Basic understanding of software systems and APIs
Nice to Have
- Exposure to Investment Banking / Financial Services organisation
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Associate - Support Analyst (New Delhi)
🏢 Jefferies Financial Group
📍 New Delhi
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