Role & responsibilities

- Handle customer queries and concerns through Voice and Chat support channels.
- Provide accurate information regarding products, services, and processes.
- Resolve customer issues within defined turnaround times while maintaining quality standards.
- Maintain a high level of customer satisfaction through professional communication.
- Document customer interactions and update records in the CRM system.
- Escalate complex issues to the relevant teams as per process guidelines.
- Follow company policies, compliance requirements, and standard operating procedures.
- Adapt to process updates, training programs, and business requirements.

Preferred candidate profile

- Excellent verbal and written communication skills in English.
- Minimum 1 year experience in customer support




- Customer-centric attitude with positive problem-solving abilities.
- Willingness to work in rotational shifts, including night shifts.
- Ability to multitask and work in a fast-paced environment.
- Immediate joiners or candidates with short notice periods will be preferred.
- Candidates should be comfortable working from the Gurgaon office location.

Perks & Benefits

- Salary upto 4.5 LPA
- Lucrative incentives
- Variables & Bonus
- Night Shifts
- 24*7 Shifts
- 5 days working
- Roster Off
- Both side transport facility.

To get your interview scheduled contact below:

Diya- (phone hidden)

📌 Customer Service Executive || Voice Process || Gurugram (New Delhi)
🏢 WSNE Consulting
📍 New Delhi